Service Request Ticket - # 51745

Service Request Information

CONTACT Name Ristau, Kate   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 25, 2013 09:32 AM
Department Humanities Division Phone 14217
Location Email ristauk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090531[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 724PFK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2007 license from P0072871

Wired NIC 00:26:B9:75:19:65

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Oct 03, 2013 03:38 PM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Oct 03, 2013 03:38 PM 
Computer has been delivered and set up
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Lori Burgeson Oct 03, 2013 12:47 PM 
Kate is available from 12-2 and her office mate is
available from 2-4 today
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Sarah Pettigrew Oct 03, 2013 12:24 PM 
Task reassigned to Lori Burgeson.
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Sarah Pettigrew Oct 03, 2013 12:24 PM 
NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be setup 
and delivered to Kate Ristau in MA 317. The WOU # of the new 
computer is 20110903[Edit Inv] and the new monitor is 20111020[Edit Inv]. The WOU # 
of the old computer is 20090531[Edit Inv] and the old monitor is 20091382[Edit Inv]. 
The equipment is on the counter in ITC 008.
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Adam Fyffe Oct 01, 2013 09:30 AM 
Task reassigned to UCS Tech.
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Adam Fyffe Oct 01, 2013 09:28 AM 
Task reassigned to Adam Fyffe.
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Jennifer McCarroll Sep 30, 2013 11:55 AM 
VM said will be in office Monday, 9/30 until 2PM
and Tues 10/1 and Thurs 10/3 from 12:30-2.
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Lexie Widmer Sep 30, 2013 10:03 AM 
Returned VM.  Asked for availability.
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Jared Petersen Sep 27, 2013 02:33 PM 
Left VM
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Jared Petersen Sep 27, 2013 08:05 AM 
Task reassigned to UCS Tech.
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Jared Petersen Sep 25, 2013 10:20 AM 
Task reassigned to Jared Petersen.
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Katie Halvorson Sep 25, 2013 09:32 AM 
She has tried manually turning the computer off
and then back on but it says in power saving mood
and power button on the tower is blinking yellow.
 And the screen never actually shows anything. 
She can't get the computer on.

She will be around in and out today.  It is fine
if someone comes to look if she isn't there.
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