Service Request Ticket - # 51746

Service Request Information

CONTACT Name Campbell, Darla   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 25, 2013 09:37 AM
Department College of Education Phone 88788
Location Email campbelld@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20100755[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6410 2.80GHz, 1066MHz 4M L2 Cache
Serial No. BBSG3Q1 Location PDR

CPU Intel Core i7-640M(2.80GHz, 1066MHz, 4ML2)


OS Unknown Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 installed as Office 2007 from P0079246

Wired NIC 5C:26:0A:3F:AA:D3


Wireless NIC 18:3D:A2:16:40:88


Bluetooth NIC 1C:65:9D:F5:5F:FC

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Sep 27, 2013 10:29 AM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Sep 27, 2013 10:29 AM 
Re-image the both machine that was indicated in
the service request to be clean. Did the necessary
setup on the systems.
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Dyl Karbia Sep 25, 2013 03:14 PM 
Task reassigned to Dyl Karbia.
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Katie Halvorson Sep 25, 2013 09:37 AM 
****This is an email****
Good Morning~

I have two computers that need to be cleaned and
re-imaged, they are:

Dell Laptop #20100755[Edit Inv] that was assigned to Brent
Redpath, it is currently located in ED 201E and
will need to be returned back to that office.

Dell PC #20090953[Edit Inv] that was assigned to Mary
Reynolds, it's current location is ED 107, but
once it' gets cleaned, the computer will need to
be set up in ED 201E.

Thanks,

Darla
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