Service Request Ticket

Service Request Information

CONTACT	Name	Beauchamp, Patty	Date	Sep 25, 2013 02:30 PM
	Department	Education & Leadership	Phone	88755
	Location		Email	beauchap@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20080297 (opens in a new window)	Bldg/Room	SSC 166
	Service Tag		Description	HP Laserjet P4515X Printer #CB516A#ABA
	Serial No.	CNDY212321	Location	replacing W#980487 GUPPY(orig. ED142)
	Model	CB516A	Hostname	guppy.wou.edu
	Notes	duplexing, 2nd 500 sheet tray original printer IP:140.211.118.57	Ink/Toner Refill
	Wired NIC	00:1E:0B:1B:2C:17

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	creno11@wou.edu	88925

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Oct 04, 2013 03:55 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Oct 04, 2013 03:55 PM	Will only print if you hit the "ok" button on the printer twice. Printer says something about loading labels, but everything on the printer and her computer is set to letter size paper by default. User was ok with this solution for now.	Add Attachment
Katie Halvorson	Oct 04, 2013 01:45 PM	She is around till 3 today. If later then that, to call her and she can wait around.	Add Attachment
Craig Reno	Oct 04, 2013 01:34 PM	Left voicemail.	Add Attachment
Katie Halvorson	Oct 03, 2013 01:10 PM	It is listed but nothing is printing. She will be around tomorrow 8-3. But to call before coming over because she will be in and out.	Add Attachment
Katie Halvorson	Oct 03, 2013 12:20 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katie Halvorson	Oct 03, 2013 12:20 PM	She still can't connect to the printer. She said it was working and now it doesn't.	Add Attachment
Craig Reno	Sep 25, 2013 03:15 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Sep 25, 2013 03:15 PM	Gave admin rights and connected printer.	Add Attachment
Craig Reno	Sep 25, 2013 03:05 PM	Task reassigned to Craig Reno.	Add Attachment
Nicole Crane	Sep 25, 2013 02:30 PM	Kimber Townsend is asking that Patty connected to the printer in ED 166-Guppy located in the copy room. Computer WOU #: 20071104	Add Attachment