Service Request Ticket - # 51754

Service Request Information

CONTACT Name Alvarado, Sarah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 25, 2013 03:40 PM
Department Computer Science Division Phone 88480
Location Email alvarados@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070560[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 745 2.13GHz, 2M, 1066FSB
Serial No. hv8l5f1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software MS Win Xp Pro installed, MS Office Pro 2007 from P0064260 installed as Office Pro 2003

Wired NIC 00:1A:A0:7B:48:F9

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Megan Thibeault Sep 26, 2013 09:28 AM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Sep 26, 2013 09:28 AM 
Task reassigned to Self Resolved.
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Nicole Crane Sep 26, 2013 09:19 AM 
Self Resolved
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Katie Halvorson Sep 25, 2013 03:41 PM 
What browser?: FireFox and IE
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Public
Katie Halvorson Sep 25, 2013 03:41 PM 
Username?: alvarados
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Katie Halvorson Sep 25, 2013 03:40 PM 
When she tries to get on Banner it says she needs
to update her java and when she did run and
download it, it never helped.  She currently is
using a loaner and would like to get on Banner
before next week.  She tried restarting after it
ran and still getting the same thing at the Banner
log-in.  She has tried different web browsers too.

She will be in her office all day tomorrow.  Call
before coming over because she can be in and out
sometimes.
88987
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