It's been resolved.

Tried to find a reason gmail was giving false positives for all files 
being downloaded. Issue did not occur when I was logged in, 
tried a few things like updating all browsers, changing content 
settings in the browsers, and other fixes found online. Unable to 
see if the problem persists for Jessica right now, emailed asking 
her to let me know if the problem is still going on. It seems very 
likely that the problem might be exclusive to her profile.

**** This is an Email ****

Hi Craig,

I wanted to let you know my computer is displaying the same 
issue again.  It won't download attachments. I won't be on 
campus again until Friday, but you are free to go in & resolve the 
issue at your convenience (do you have a master key?)

Thanks so much.

Jessica 

**** This is an Email ****
The issue has been resolved. It works just fine now.

Thank you,

Jessica

Unable to replicate the error when logged in as
myself. I did find an issue where the default
download directory was set to read only, but I
don't think that would cause a virus scan error to
show up. I really need to have Jessica logged in
to see what is going on, the error is probably
because of some setting that is specific to her
profile. 

Her office hours are 1:30 - 4:30 on Mondays, I'm
sending her an email asking if she is available
any time before that.

Task reassigned to UCS Tech.

Called to say she is still having the same issue.
 It says "failed virus scan".

Task reassigned to Craig Reno.