Service Request Ticket - # 51765

Service Request Information

CONTACT Name Case, Shelby   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 26, 2013 01:45 PM
Department Student Media Phone 89697
Location Email cases@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070366[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Mac mini, 2.0Ghz Intel Core Duo #Z0F1
Serial No. G873448SYL4 Location PDR 2023 Giveaway

CPU Intel Core 2 Duo T7300(2.00GHz, 800MHz,4ML2)


OS Unknown Software Office 2004 from Student mac licenses

Wired NIC 00:16:CB:AB:6C:6A


Wireless NIC 00:1C:B3:B0:01:AC

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact lvoth11@wou.edu 88925

Tracking

Entered by Date Memo
Laven Voth
Email

Public
Entered by Date Memo
Laven Voth Sep 30, 2013 11:48 AM 
Status changed from (1) Pending to (5) Completed
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Laven Voth Sep 30, 2013 11:48 AM 
Repaired by booting into safe-boot and rebinding 
the computer.
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Laven Voth Sep 30, 2013 11:09 AM 
Task reassigned to Laven Voth.
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Laven Voth Sep 30, 2013 11:09 AM 
Went over there to check, she is here but was not 
in office. Will check back in a while
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Jared Petersen Sep 27, 2013 02:38 PM 
Left Stephanie a voicemail
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Katie Halvorson Sep 26, 2013 01:45 PM 
****This is an email****
power is on on both devices. Basically when i turn
it on it goes through the beginning screen with
the apple symbol then when it should go to the
login screen it just goes blank
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Katie Halvorson Sep 26, 2013 01:45 PM 
****This is an email****
it won't do anything. We turn it on and it goes to
a blank white screen

the # is 20070366[Edit Inv]
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Katie Halvorson Sep 26, 2013 01:45 PM 
****This is an email****
Hello 
I was needing to set up a time for a UCS tech to
come and look at a computer that doesn't seem to
be working properly in the Student Media office.
My number is 503 812-7904 if you need to contact
me to set up a time to come in otherwise I can let
you know it is our mini mac device. Please contact
me with any questions. Thank you
Stephanie Lane
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