Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Burgeson, Lori	Date	Sep 27, 2013 08:53 AM
	Department	University Computing Solutions	Phone	88955
	Location		Email	burgesonl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100751 (opens in a new window)	Bldg/Room	AD 302
	Service Tag		Description	Dell Latitude E6410 2.80GHz, 1066MHz 4M L2 Cache
	Serial No.	unk due to overfilled data	Location	Storage
	CPU	Intel Core i7-640M(2.80GHz, 1066MHz, 4ML2)
	OS	Unknown	Software	MS Office Pro Plus 2010 installed as Office 2007 from P0079246, *TRANSFERED TO W#20130408 SR52244* DragonNatSpeaking VoiceRecorderEdition v.11 and SonySoundOrganizer v1.1.1 bundled with 20110572 from VISA2011002824(under drivers on T:\1. Drivers\Digital_Voice_Recorder\SONY ICD_PX312D)
	Wired NIC	5C:26:0A:3E:3F:ED
	Wireless NIC	58:94:6B:FD:7B:A4
	Bluetooth NIC	1C:65:9D:F5:4E:AB

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	burgesonl@wou.edu	88955

Tracking

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Nov 05, 2013 12:51 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Nov 05, 2013 12:51 PM	Kim is getting a new laptop. Dale will set up the laptop and bring back the loaner.	Add Attachment
Lori Burgeson	Nov 01, 2013 06:50 AM	Contact changed from Kim Poage to Lori Burgeson.	Add Attachment
Lori Burgeson	Oct 31, 2013 10:15 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Lori Burgeson	Oct 31, 2013 10:15 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Lori Burgeson	Oct 31, 2013 10:15 AM	Kim still has one of our loaner laptops which we need to have returned as we need to continually loan out to other users. Trying to warranty a few pieces, but may need to have some hardware covered by the department. Started with the hard drive	Add Attachment
Adam Fyffe	Oct 08, 2013 09:24 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Fyffe	Oct 08, 2013 09:24 AM	She will have her department look into it	Add Attachment
Adam Fyffe	Oct 01, 2013 09:31 AM	Waiting for contact	Add Attachment
Lexie Widmer	Sep 30, 2013 10:13 AM	She called back, I let her know about the warranty issue and recommended that she talked to her department chair.	Add Attachment
Adam Fyffe	Sep 30, 2013 08:42 AM	Task reassigned to Adam Fyffe.	Add Attachment
Shandelle Plasker	Sep 27, 2013 12:49 PM	Talked to Lori about it. Said that even though it's under warranty, Dell will not fix it because it falls under abuse. Will need to call her back to let her know that it will need to be replaced by her department. - Jared Petersen	Add Attachment
Shandelle Plasker	Sep 27, 2013 12:44 PM	Dropped by with her laptop. One key has been broken off and the hard drive is probably crushed. Hard drive makes scratching noises when running and cannot be found by the laptop on start-up. The entire thing is likely ruined. Laptop is at the front desk now. Will need to open it up to confirm the damage and then talk to Laven/Lori to see what the options are for this. - Jared Petersen	Add Attachment
Shandelle Plasker	Sep 27, 2013 09:30 AM	She left all this information in a voicemail	Add Attachment
Shandelle Plasker	Sep 27, 2013 08:53 AM	A book shelf drop onto her computer yesterday. Everything looks ok except when she turned on her computer is said problem has been detected windows has been shut down to prevent damage to computer. After this it started a physical memory download. She would like this looked at today if possible.I did not get a wou number sense she sent this thru a voice mail and is now in a orientation. She is in a orientation tell 2:30 but is keeping her door unlocked. Her password to her computer is Nhy78ujn	Add Attachment