Service Request Ticket

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Service Request Information

CONTACT	Name	Palmer, Lori	Date	Sep 27, 2013 11:09 AM
	Department	Admissions Office	Phone	88232
	Location		Email	palmerl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20130375 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 4620DT Printer
	Serial No.	XLV380646	Location	PDR 2023 Giveaway
	Model	4620/DT	Hostname	buffy.wou.edu
	Notes	NOT A STUDENT TECH PRINTER 65PPM, 1200dpi x 1200dpi (B&W) 1100sheet(s) Capacity / Legal (8.5 in x 14 in), 3 TRAYS(1)MP&(2)500 sheet, RJ-45, USB Type A, USB Type B / 256MB Installed RAM / 768MB Maximum RAM / 1 Year Warranty IP:140.211.64.3	Ink/Toner Refill	high capacity 106R01535 or standard capacity 106R01533
	Wired NIC	00:00:AA:D8:68:B7

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	soukupm@wou.edu	88568

Tracking

Entered by	Date	Memo
Mike Soukup			Email Public
Entered by	Date	Memo
Mike Soukup	Dec 17, 2013 12:26 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Mike Soukup	Dec 17, 2013 12:26 PM	Printer has been setup in Banner.	Add Attachment
Adam Fyffe	Oct 08, 2013 11:00 AM	Task reassigned to Mike Soukup.	Add Attachment
Adam Fyffe	Oct 04, 2013 10:15 AM	users that need set up palmerl hinzmanm jonesj	Add Attachment
Adam Fyffe	Oct 04, 2013 10:14 AM	set email and waiting for reply	Add Attachment
Adam Fyffe	Oct 04, 2013 10:01 AM	Going to talk to Mike Soukup.	Add Attachment
Adam Fyffe	Oct 04, 2013 09:48 AM	printers switched, now need to switch default printers for banner	Add Attachment
Adam Fyffe	Oct 04, 2013 09:28 AM	headed over	Add Attachment
Adam Fyffe	Oct 01, 2013 09:22 AM	Task reassigned to Adam Fyffe.	Add Attachment
Lori Burgeson	Oct 01, 2013 08:46 AM	Task reassigned to UCS Tech.	Add Attachment
Katie Halvorson	Oct 01, 2013 08:32 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katie Halvorson	Oct 01, 2013 08:32 AM	This printer and Buffy need to be flip-flopped. They are in the wrong spots, the bigger printer needs to be where the smaller one is now.	Add Attachment
Lori Burgeson	Sep 30, 2013 10:12 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Sep 30, 2013 10:12 AM	Printers have been installed. Test prints to each printer were successful.	Add Attachment
Lori Burgeson	Sep 27, 2013 12:43 PM	Replacing AD-Buffy .64.3	Add Attachment
Lori Burgeson	Sep 27, 2013 12:42 PM	NEW EQUIP SETUP: A network Xerox printer needs to be setup and delivered to APSC 408. This printer is replacing 'Buffy'. The WOU # is 20130385[Edit Inv]. The printer is on the counter in ITC 008.	Add Attachment
Lori Burgeson	Sep 27, 2013 11:12 AM	Replacing AD-Rose .64.4	Add Attachment
Sarah Pettigrew	Sep 27, 2013 11:12 AM	replacing 'rose'	Add Attachment
Sarah Pettigrew	Sep 27, 2013 11:09 AM	NEW EQUIP SETUP:A network Xerox printer needs to be setup and delivered to Lori Palmer in APSC 408. The WOU # is 20130375. The printer is on the floor by the counter in ITC 008.	Add Attachment