Service Request Ticket - # 51778

Service Request Information

CONTACT Name Henle, Stacy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 27, 2013 11:48 AM
Department Natural Science/ Chemistry Phone 88020
Location Email henles@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20121255[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. 18HNHX1 Location PDR

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0090649 downgraded to Office Pro Plus 2010, SmartDraw 2016 STD Edition for WIN desktop VISA2016005771, Adobe CC2015* subscription Named user(Stacy Henle) from Order#9462 OCT2016--CANCELED ADOBE CC RENEWAL MAY2017 DO NOT ADOBE RELOAD SOFTWARE

Wired NIC B8:CA:3A:8E:44:01

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact jpetersen11@wou.edu 88925

Tracking

Entered by Date Memo
Jared Petersen
Email

Public
Entered by Date Memo
Jared Petersen Oct 04, 2013 03:16 PM 
Status changed from (1) Pending to (5) Completed
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Jared Petersen Oct 04, 2013 03:16 PM 
Task reassigned to Jared Petersen.
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Jared Petersen Oct 04, 2013 03:16 PM 
Task reassigned to UCS Tech.
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Jared Petersen Oct 04, 2013 03:16 PM 
Installed Turning Point. She checked it out before I left and 
everything looks good.
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Katie Halvorson Oct 04, 2013 01:58 PM 
Task reassigned to Jared Petersen.
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Katie Halvorson Oct 04, 2013 01:58 PM 
She will be around another couple hours if someone
can come today.
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Jennifer McCarroll Oct 04, 2013 11:24 AM 
avail today at 1:00-1:30
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Dyl Karbia Oct 04, 2013 09:51 AM 
Left VM
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Adam Fyffe Oct 04, 2013 08:21 AM 
Task reassigned to UCS Tech.
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Adam Fyffe Oct 02, 2013 10:15 AM 
Task reassigned to Adam Fyffe.
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Lexie Widmer Oct 02, 2013 09:10 AM 
She available after 1:30 today, tomorrow after 11.
 Please call ahead.
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Jared Petersen Oct 01, 2013 04:24 PM 
Left VM
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Jared Petersen Oct 01, 2013 04:22 PM 
I was incorrect. Turning Point is a free program and is located in the 
T: drive.
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Jared Petersen Sep 27, 2013 02:54 PM 
Appears that she doesn't have a license for it. Will not to talk to 
Tricia for clarification.
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Shandelle Plasker Sep 27, 2013 11:48 AM 
She would like to have Turning Point 2008
Installed onto her office computer. She would like
to be contacted by her work phone to set up a appt
to get this done. She is available 8-5 today and
on Monday she is available all day except 10 to 11
due to class.
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