Service Request Ticket - # 51791

Service Request Information

CONTACT Name Charlton, Deb   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 30, 2013 09:07 AM
Department Graduate Studies Phone 88597
Location Email charltod@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20080582[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description HP LaserJet P3005DN Printer #Q7815A#ABA
Serial No. n/a Location PDR

Model Q7815A Hostname ad-masters.wou.edu
Notes 100-sheet multipurpose tray, 500 sheet input tray, duplexing printer Maintenance: fuser ASM 110V from P0076988 Sept 2010, maintenance fuser ASM 110V LJ P3005 on P0080311 5-2011; HP LJP3005 Maint Kit from P0092042 SR51717 SEPT2013, Feeders Paper trays & Assemblies #RM1-3716-000 from P0092144 SR51791 OCT2013, Ink/Toner Refill

Wired NIC 00:21:5A:7B:1A:E4

TECHS Submitted by Lexie Widmer Contact lwidmer11@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Oct 18, 2013 09:08 AM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Oct 18, 2013 09:08 AM 
Printer is printing from tray 2 but not 1. Tricia
is getting them information on purchasing a new
machine. Closing this ticket since there isn't
anything else I can do with this printer.
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Megan Thibeault Oct 17, 2013 09:15 AM 
replaced the part, still having issues with
printing from the 1st tray. They want get a new
machine.
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Megan Thibeault Oct 03, 2013 08:59 AM 
PR#7297
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Megan Thibeault Oct 03, 2013 08:59 AM 
http://www.sparepartswarehouse.com/part.aspx?partnumber=RM13716000CN&mfg=HP&sdevicetype=Printer
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Megan Thibeault Oct 02, 2013 08:35 AM 
There was an issue on krusty that was selecting
colored paper instead of plain paper. I called Deb
and she is going to do a restart and a test job.
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Lexie Widmer Oct 02, 2013 08:24 AM 
Deb called to say that the problem hasn't been
fixed.  After the tech (we think Megan) left, it
went right back to the way it was before.
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Adam Fyffe Oct 01, 2013 11:38 AM 
Task reassigned to Megan Eichler.
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Adam Fyffe Oct 01, 2013 11:38 AM 
It looks like the roller is not grabbing the 
sheets of paper. Not sure if that roller was 
switched during the maintenance kit but it looks 
new.  Also the small part under the roller may 
need to be replaced.
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Adam Fyffe Oct 01, 2013 09:27 AM 
Task reassigned to Adam Fyffe.
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Lexie Widmer Sep 30, 2013 09:07 AM 
Printer: 20080582[Edit Inv]
Location: AD 202
Contact: 88597

The maintenance kit was replaced recently to fix
the lines that were showing up on print jobs. 
However, after it was done, the printer started
having paper feeding problems.
1) It won't uptake smaller products such as labels
2) It will only feed from the tray, not the drawer.
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