Service Request Ticket - # 51792

Service Request Information

CONTACT Name Ryals, Sharyne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 30, 2013 09:20 AM
Department Social Science Phone 88288
Location Email ryalss@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070866[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
Serial No. 6MWV3G1 Location PDR

CPU Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)


OS Unknown Software MS Office Pro Plus 2007 from P0065508 installed as Office Pro 2003, DOUG Smith had: Adobe Creative Suite Prem from P0050950 From W#20040559, Endnote v8 from P0051016 From W#20040559, 1 license of Anthropac 4 from P0055951 From W#20040559

Wired NIC 00:1E:C9:7A:85:5A

TECHS Submitted by Lexie Widmer Contact lwidmer11@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Tricia Flaherty Sep 30, 2013 10:52 AM 
Task reassigned to Self Resolved.
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Tricia Flaherty Sep 30, 2013 10:52 AM 
Status changed from (1) Pending to (5) Completed
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Tricia Flaherty Sep 30, 2013 10:52 AM 
Does connect after reboot and they are up and going.  This is now 
in use by adjunct(NOT Doug Smith)  and I will open a seperate ticket 
for the GFA upgrade of this station.
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Lexie Widmer Sep 30, 2013 09:20 AM 
20070866[Edit Inv]
Hss 204


Computer station is not connected to internet.   
She is here till 4:30 or 5 today.  The ethernet is
connected, and the back light is on. The status in
the bottom right says llmited or no connectivity.   

Paul had been in the office next door, fixed a
similar problem; he said that it had been a
strange wiring issue.
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