Service Request Ticket

Service Request Information

CONTACT	Name	Carano, Andrea	Date	Sep 30, 2013 02:57 PM
	Department	Education & Leadership	Phone	88675
	Location		Email	caranoa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110902 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	2C515V1	Location	PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446
	Wired NIC	18:03:73:25:41:C4

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Oct 07, 2013 12:46 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Oct 01, 2013 04:27 PM	Task reassigned to Dale Goodell.	Add Attachment
Dale Goodell	Oct 01, 2013 04:27 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Sarah Pettigrew	Sep 30, 2013 02:57 PM	NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be setup and delivered to Andrea Carano in ED 114A. The WOU # of the new computer is 20110902 and the new monitor is 20111019. The WOU # of the old computer is 20091349 and the old monitor is 20091415. The equipment is on the GFA shelf in the hallway.	Add Attachment