Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Sep 30, 2013 03:02 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090522 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	724WFK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows XP Pro	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871
	Wired NIC	00:26:B9:73:D3:CD

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	burgesonl@wou.edu	88955

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Oct 04, 2013 10:54 AM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	Oct 04, 2013 10:54 AM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	Oct 04, 2013 10:54 AM	Updated firefox to latest version. User tested out what she needed to access and everything ran as normal.	Add Attachment
Jennifer McCarroll	Oct 04, 2013 08:16 AM	20090522 is the computer barcode.	Add Attachment
Katie Halvorson	Oct 03, 2013 12:03 PM	Task reassigned to UCS Tech.	Add Attachment
Lori Burgeson	Oct 03, 2013 10:24 AM	Task reassigned to Service Request Desk.	Add Attachment
Lori Burgeson	Oct 03, 2013 10:24 AM	The WOU number that was given is for a monitor. Please find out the WOU number of the computer then pass the task back to UCSTech	Add Attachment
Shandelle Plasker	Sep 30, 2013 03:02 PM	Students Name:Lori Loeser User Name:lloeser@wou.edu V#00157279 She is a GA and needs the computer she works on updated due to the fact it will not let her get into her portal unless it is updated. Error says unsupported version on both Firefox and Internet Explorer. You can contact her by her email which is lloeser@wou.edu	Add Attachment