Service Request Ticket - # 51830

Service Request Information

CONTACT Name Varani, Charles   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 01, 2013 09:52 AM
Department Humanities Division Phone 88713
Location Email varanic@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100252[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 780 Ultra SFF,Intel Core 2 Duo E8400
Serial No. 8959KN1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 from P0077114 installed as Office Pro Plus 2007

Wired NIC B8:AC:6F:AC:4B:BC

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Oct 11, 2013 07:55 AM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Oct 11, 2013 07:55 AM 
Installed new optical drive and tested. Media is being seen 
and is operating. Did not see the machine want to install or 
update anything out of the ordinary
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Lori Burgeson Oct 07, 2013 08:54 AM 
Task reassigned to Lori Burgeson.
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Lori Burgeson Oct 07, 2013 08:54 AM 
Warrantying CD/DVD part through Dell.  Will
install once the part is received.
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Shandelle Plasker Oct 01, 2013 09:52 AM 
In Building HSS room 110A the smart classroom is
giving errors like no disk in drive D  and it
wants to install a couple weird things. He has
class from 10AM to 11:50 but would really like to
get it checked out so he can use it for the rest
of the term.
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