Service Request Ticket - # 51834

Service Request Ticket - # 51834

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Service Request Information

CONTACT	Name	Witwer, Kathy	Date	Oct 01, 2013 11:10 AM
	Department	Business/Economics Division	Phone	88421
	Location		Email	witwerk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20120866 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	D60QDX1	Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	D60QDX1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Office Pro Plus 2013 from P0089918 downgraded to Office Pro Plus 2010
	Wired NIC	90:B1:1C:94:77:F1

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	creno11@wou.edu	88925

Tracking

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Nov 05, 2013 10:08 AM	Task reassigned to Craig Reno.	Add Attachment
Craig Reno	Nov 05, 2013 10:08 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Nov 05, 2013 10:04 AM	Computer started up with no issues. Restarted it a few times trying to replicate error, but it never came up. Ran dell diagnostic to see if it could find anything wrong, but all tests came up clear. Asked Kathy to keep an eye on it in case the issue returns. It seems to be working today.	Add Attachment
Katie Halvorson	Nov 04, 2013 04:41 PM	Task reassigned to UCS Tech.	Add Attachment
Katie Halvorson	Nov 04, 2013 04:41 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katie Halvorson	Nov 04, 2013 04:40 PM	**This is an email** Hello there, I am reporting the same computer as last time, with the same error message ("No hard drive detected"). The tower number is 20120866, and the monitor number is 20120869. It is located in West House 101. I am the contact person for this computer issue, and my office is in West House 113. Please let me know if you need any further information. Thank you! Kathy	Add Attachment
Lori Burgeson	Oct 03, 2013 03:46 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Oct 03, 2013 01:10 PM	Installed new hard drive and reimaged machine. Machine is now back in its place and fully functional.	Add Attachment
Lori Burgeson	Oct 03, 2013 10:21 AM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	Oct 03, 2013 10:21 AM	Warrantied hard drive. It will need to be reimaged using the oobelab image once the hardware fix takes place	Add Attachment
Dale Goodell	Oct 02, 2013 03:10 PM	Task reassigned to UCS Tech.	Add Attachment
Dale Goodell	Oct 02, 2013 03:07 PM	Task reassigned to Dale Goodell.	Add Attachment
Craig Reno	Oct 02, 2013 02:29 PM	Task reassigned to UCS Tech.	Add Attachment
Craig Reno	Oct 02, 2013 02:29 PM	Went over to take a look, but another tech had already taken it.	Add Attachment
Craig Reno	Oct 02, 2013 01:09 PM	Task reassigned to Craig Reno.	Add Attachment
Shandelle Plasker	Oct 01, 2013 11:10 AM	**This is an email** We are again having problems with the same computer in our small lab room, WH 101. The tower number is 20120866. It has given various error messages, such as "Cannot find hard drive", and something about rebooting. I am the contact person, and my office is across the hall, in West House 113. Thank you,	Add Attachment