Service Request Ticket - # 51842

Service Request Information

CONTACT Name Eliassen, Lenore   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 01, 2013 02:31 PM
Department Creative Arts Phone 88461
Location Email eliassl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091020[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 4VKFRL1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows XP Pro Software MS Office Pro Plus 2007 license from P0074819; TRANSFERRED from W#20060211 Box Office Express Jr ticket software from P0057811

Wired NIC B8:AC:6F:7D:2F:02

TECHS Submitted by Lexie Widmer Contact lwidmer11@wou.edu 88925
Primary Technician Contact creno11@wou.edu 88925

Tracking

Entered by Date Memo
Craig Reno
Email

Public
Entered by Date Memo
Craig Reno Oct 02, 2013 03:19 PM 
Status changed from (1) Pending to (5) Completed
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Craig Reno Oct 02, 2013 03:19 PM 
Display was set to 4 bit color, lowest resolution, and incorrect 
screen orientation. The monitor was plugged into the side labeled 2 
on the splitter, moving it to side 1 corrected the problems.
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Craig Reno Oct 02, 2013 01:08 PM 
Out of office until 2.
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Craig Reno Oct 02, 2013 12:55 PM 
Task reassigned to Craig Reno.
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Lexie Widmer Oct 01, 2013 02:31 PM 
She's available from 8:30 - 5:00 every day.
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Lexie Widmer Oct 01, 2013 02:31 PM 
Location: Box office, RA 101

They unhooked everything from the computer, put it
back together, but the computer won't load
properly.  It's opening in a low resolution,
update problems, etc.  They need someone to come
put it back together.
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