Service Request Ticket - # 51846

Service Request Information

CONTACT Name McMillan, June   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 01, 2013 03:48 PM
Department Admissions Office Phone 88197
Location Email mcmillanj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20100284[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 8860/DN Color Printer #8860/DN
Serial No. HAV136764 Location PRD

Model 8860/DN Hostname
Notes Ink/Toner Refill

Wired NIC 00:00:AA:D4:DA:7D

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact afyffe07@wou.edu 88925

Tracking

Entered by Date Memo
Adam Fyffe
Email

Public
Entered by Date Memo
Lexie Widmer Oct 02, 2013 09:14 AM 
Status changed from (1) Pending to (5) Completed
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Lexie Widmer Oct 02, 2013 09:14 AM 
She left a VM, Megan came over yesterday, and
whatever she did seems to be working.
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Adam Fyffe Oct 02, 2013 09:05 AM 
Left VM
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Megan Thibeault Oct 02, 2013 08:24 AM 
Task reassigned to Adam Fyffe.
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Megan Thibeault Oct 02, 2013 08:24 AM 
Task reassigned to Lori Burgeson.
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Megan Thibeault Oct 02, 2013 08:24 AM 
Lori fixed the settings on krusty.
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Adam Fyffe Oct 02, 2013 08:13 AM 
Task reassigned to Adam Fyffe.
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Nicole Crane Oct 01, 2013 03:48 PM 
Priority changed from (3) Priority to (2) High Priority.
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Nicole Crane Oct 01, 2013 03:48 PM 
She is unable to print in color to the color 
printer. It only prints in black and white. 
It doesn't matter what type of document, they all 
only come out b&w. 
She said she has had this happen before over the 
summer and we did something on our end that fixed 
it.
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