Service Request Ticket

Service Request Information

CONTACT	Name	Mansayon, Christopher	Date	Oct 01, 2013 04:34 PM
	Department	Library & Media Services	Phone	88441
	Location		Email	mansayonc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090126 (opens in a new window)	Bldg/Room	OFF
	Service Tag	BZ0GP11	Description	PO: P0038514;Dimension 4500 Series , Pentium 4 -1.8GHZ
	Serial No.	BZ0GP11	Location
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIndows Vista Business 32bit downgraded to WIN XP Pro SP3, MS Office Pro Plus 2007 from P0071641
	Wired NIC	00:24:E8:30:6A:F8

TECHS	Submitted by	Lexie Widmer	Contact	lwidmer11@wou.edu	88925
	Primary Technician		Contact	afyffe07@wou.edu	88925

Entered by	Date	Memo
Adam Fyffe			Email Public
Entered by	Date	Memo
Adam Fyffe	Oct 08, 2013 10:53 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Fyffe	Oct 08, 2013 10:53 AM	dropped off	Add Attachment
Adam Fyffe	Oct 08, 2013 10:38 AM	dropping off	Add Attachment
Adam Fyffe	Oct 04, 2013 02:00 PM	currently imaging	Add Attachment
Katie Halvorson	Oct 03, 2013 01:26 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katie Halvorson	Oct 03, 2013 01:26 PM	Different computer -20100141 but same problem listed below.	Add Attachment
Adam Fyffe	Oct 02, 2013 09:04 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Fyffe	Oct 02, 2013 09:04 AM	reinstalled drivers and ran gpupdate, working	Add Attachment
Adam Fyffe	Oct 02, 2013 08:15 AM	Task reassigned to Adam Fyffe.	Add Attachment
Lexie Widmer	Oct 01, 2013 04:34 PM	One of the computers in the 24 hour room (library) isn't connecting to the 24hr printer. The computer is 20090126. The printer 20120892 is lab-24hourroom on krusty. The queue is building up and docs won't print.	Add Attachment