Service Request Ticket - # 51850

Service Request Information

CONTACT Name Lab Attendant, APSC   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 01, 2013 06:50 PM
Department University Computing Solutions Phone 88069
Location Email printerpaper@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080305[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Mac Pro, 2.8GHZ Quad Core Intel Xeon #Z0EM
Serial No. G88343HTXYL Location PDR

CPU One 2.8GHz Quad-Core Intel Xeon


OS Unknown Software Mac OS X v10.5 Leopard (includes Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), iLife ¿08 (includes iTunes, iPhoto, iMovie, iDVD, iWeb, and GarageBand), MS Office 2008 for MAC from P0067422, Adobe Web Prem CS5 & InDesign CS5 for MAC from P0076844

Wired NIC 00:1F:5B:3B:6D:5C

TECHS Submitted by Hannah Arriola Contact harriola08@wou.edu 88925
Primary Technician Contact lvoth11@wou.edu 88925

Tracking

Entered by Date Memo
Laven Voth
Email

Public
Entered by Date Memo
Laven Voth Oct 07, 2013 09:36 AM 
Status changed from (1) Pending to (5) Completed
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Craig Reno Oct 04, 2013 04:31 PM 
Clonezilla finished copying the image, I brought 
back the cd and put it on Laven's desk. I tested 
both computers that now have different hard drives, 
they seem to be working fine.
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Laven Voth Oct 04, 2013 10:14 AM 
Task reassigned to Laven Voth.
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Laven Voth Oct 04, 2013 10:14 AM 
20080305[Edit Inv] - wasn't bound, but also wasn't binding 
correctly. Needed to delete preferences in 
terminal for directory services and retry. Now it 
is working.

20080322[Edit Inv] - DOA. hard drive is dead, will replace 
with a spare mac pro.
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Craig Reno Oct 02, 2013 01:52 PM 
WOU#20080305[Edit Inv] would not let me log in using my student 
account. Could only get in with ucsadmin. I was able to use the 
internet with no problem, and I made sure it was bound to mash.

Another mac pro in the same area had another problem. 
WOU#20080322[Edit Inv] cannot load the operating system, shows a 
white screen that has a folder with a question mark on it.
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Hannah Arriola Oct 01, 2013 06:50 PM 
Midi station in the back of the lab is not 
letting anyone login says network is not 
available. Classes need the Midi station every 
Tuesday
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