Service Request Ticket

Service Request Information

CONTACT	Name	Wu, Yanwei	Date	Oct 02, 2013 07:57 AM
	Department	Computer Science Division	Phone	89121
	Location		Email	wuya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20101324 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	MacBook Pro 13, 2.3GHz Dual-core Intel Core i5
	Serial No.	SC02FV1UGDH2L	Location	PDR
	CPU	Intel Core i5(2.3GHz dual-core, 3MB L3)
	OS	MAC OS X 10.6 (Snow Leopard)	Software	Shipped with OS 10.6 but eligible for free upgrade to 10.7(see Tricia for details of licensing), MS Office 2011 std MAC from P0080720
	Wired NIC	C8:2A:14:46:14:EA
	Wireless NIC	E4:CE:8F:29:77:20
	Bluetooth NIC	E4:CE:8F:29:77:21

TECHS	Submitted by	Lexie Widmer	Contact	lwidmer11@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Oct 15, 2013 09:30 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Oct 15, 2013 09:30 AM	Laptop has been picked up/	Add Attachment
Megan Thibeault	Oct 11, 2013 11:55 AM	Left a vm for her to pick up the laptop at the helpdesk or give me a call to deliver it to her	Add Attachment
Megan Thibeault	Oct 10, 2013 01:53 PM	apple received the laptop yesterday	Add Attachment
Megan Thibeault	Oct 08, 2013 08:40 AM	Apple sent an empty box yesterday.. now for the waiting game	Add Attachment
Megan Thibeault	Oct 07, 2013 08:26 AM	Task reassigned to Megan Eichler.	Add Attachment
Lexie Widmer	Oct 02, 2013 07:57 AM	**This is an email** Thank you for the reply. I will drop the laptop off next Tuesday. Thanks--Yanwei	Add Attachment
Lexie Widmer	Oct 02, 2013 07:57 AM	**This is an email** Good Afternoon, My university bought laptop (20101324) has some problems. Now the keyboard does not work well. I am wondering if UCS could help me fix it. Thanks for your time. Yanwei	Add Attachment