Service Request Ticket - # 51854

Service Request Information

CONTACT Name Lerum, Wilburta   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 02, 2013 08:52 AM
Department Student Engagement Phone 88655
Location Email lerumw@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20110212[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Professional P2210 22-inch WFP Monitor
Serial No. CN0U829K7287216SHA3M Location PDR
TECHS Submitted by Lexie Widmer Contact lwidmer11@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Lexie Widmer Oct 03, 2013 04:02 PM 
Status changed from (1) Pending to (5) Completed
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Lexie Widmer Oct 03, 2013 04:02 PM 
Updated Java on her computer.  She can get into
Banner now.
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Shandelle Plasker Oct 03, 2013 08:26 AM 
Will be busy 8:30-9 but after that she is
available all day.
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Shandelle Plasker Oct 02, 2013 05:08 PM 
see attachment
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Shandelle Plasker Oct 02, 2013 05:06 PM 
Status changed from (5) Completed to (1) Pending
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msg0005.wav
Dyl Karbia Oct 02, 2013 11:37 AM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Oct 02, 2013 11:37 AM 
The computer lost relationship with the domain.
Solving the problem I remove the computer from the
mash domain and rejoined to the mash domain. That
fix the problem.
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Dyl Karbia Oct 02, 2013 09:21 AM 
Task reassigned to Dyl Karbia.
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Lexie Widmer Oct 02, 2013 08:53 AM 
She's behind the WUC Info Desk.
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Lexie Widmer Oct 02, 2013 08:52 AM 
This instructor has been away for a bit, and came
back this morning, unable to get onto her
computer.  The login screen displayed "the trust
relationship between this computer and the primary
domain failed."  

She powercycled it, but this sent the computer
into a recovery mode, and something about an
orphaned file.  

She's here all day, and needs to be able to work
on this computer.
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