Service Request Ticket

Service Request Information

CONTACT	Name	Quiring, Sandy	Date	Oct 02, 2013 10:19 AM
	Department	Human Resources	Phone	88141
	Location		Email	quirings@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091323 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	53RYJM1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows XP Pro	Software	WIN 7 Pro (ITC311 image),Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license
	Wired NIC	B8:AC:6F:83:FC:14

TECHS	Submitted by	Lexie Widmer	Contact	lwidmer11@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Oct 02, 2013 03:49 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Oct 02, 2013 03:49 PM	Updated her browsers, made her an admin, did windows updates. She is good to go	Add Attachment
Megan Thibeault	Oct 02, 2013 03:13 PM	Task reassigned to Megan Eichler.	Add Attachment
Lexie Widmer	Oct 02, 2013 10:35 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Lexie Widmer	Oct 02, 2013 10:34 AM	It's saying something about the ous.edu site being bad.	Add Attachment
Lexie Widmer	Oct 02, 2013 10:19 AM	**This is an email** No I can't get into Banner in IE or Firefox. I restarted the computer and it still doesn't work.	Add Attachment
Lexie Widmer	Oct 02, 2013 10:19 AM	**This is an email** I have been unable to open Banner through the portal this morning. Is there a problem? Also since my computer was fixed yesterday I don't have my favorites in IE. I tried adding them from my woufavs but it wasn't working. thanks	Add Attachment