Service Request Ticket - # 51878

Service Request Information

CONTACT Name Poston, Pete   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 02, 2013 02:41 PM
Department Natural Science/ Chemistry Phone 88218
Location Email postonp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20121261[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 18FPHX1 Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. 18FPHX1 Location PDR 2023 Giveaway

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0090649 downgraded to Office Pro Plus 2010,

Wired NIC B8:CA:3A:8E:44:0E


TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact lvoth11@wou.edu 88925

Tracking

Entered by Date Memo
Laven Voth
Email

Public

Entered by Date Memo
Laven Voth Oct 07, 2013 12:04 PM
Status changed from (1) Pending to (5) Completed
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Laven Voth Oct 07, 2013 12:04 PM
He wasn't typing 'MASH\' to specify the domain to 
login to. Everything is working.
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Laven Voth Oct 07, 2013 10:36 AM
Task reassigned to Laven Voth.
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Laven Voth Oct 07, 2013 10:32 AM
left VM
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Shandelle Plasker Oct 02, 2013 02:41 PM
****This is an email****
The number is 20121261[Edit Inv]. Thanks!

> Thank you for your understanding! What is the
WOU number on the barcode of the computer (make
sure it isn't the number from the monitor but from
the tower itself).
>
> Thank you!
> Jen
> UCS Help Desk
>
>
> On Wed, Oct 2, 2013 at 10:58 AM, Pete Poston
 wrote:
>
>     I'm in DFSC 211. Here's a link to my
schedule so pick a time that's good for you. Also,
there is absolutely no hurry for this - I know
you're swamped at the beginning of the academic
year. I can always get by without the RDC.
>
>    
http://www.wou.edu/las/physci/poston/schedule.htm
>
>
>>     Ok, we can put in a service request for
you.  What is the WOU number of your office computer? 
>>
>>     Also when are you available over the next
couple of days?
>>
>>
>>     On Wed, Oct 2, 2013 at 10:19 AM, Pete
Poston  wrote:
>>
>>         My office computer IP address is
140.211.184.61.
>>
>>         I set my office computer to allow
remote connections, yet it always says I lack the
right credentials, even though I should hav ebeen
given that ability.
>>>         Can you explain how you're connecting
from the laptop?  What are you putting in as the
computer address?
>>>
>>>
>>>         On Tue, Oct 1, 2013 at 3:43 PM, Pete
Poston  wrote:
>>>
>>>             Hi,
>>>
>>>             I just moved into the new DFSC
building, and need to set my new computer up to
allow remote connections to my laptop.
>>>
>>>             I enabled remote connections to my
office computer in control panel, but on my laptop
it says "credentials did not work".
>>>
>>>             I'm guessing I need to be
administrator, but could be wrong.
>>>
>>>             Thanks, Pete Poston
>>>             DFSC 211
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