Service Request Ticket - # 51882

Service Request Information

CONTACT Name Dirk, Freymuth   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 02, 2013 04:06 PM
Department Creative Arts/Music Phone 88874
Location Email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20101341[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple Mac Pro Two Quad-Core Intel Xeon #Z0LG
Serial No. H01241BJEUH Location PDR

CPU Two 2.4GHz Quad-Core Intel Xeon ¿Westmere¿


OS MAC OS X 10.14 (Mojave) Software MS Office 2011 Std for MAC from P0080800, AVID Pro Tools v9 from P0080799 TRANSFERED to W#20120828 SEPT2013, TRANSFER TO W#20160830 on SR63376 APRIL2017: Apple Logic Studio from P0080796 - Upgrade to Logic Pro X from Music Licenses P0095256

Wired NIC 70:CD:60:AA:38:90


Wireless NIC 04:0C:CE:1D:BE:1E


Bluetooth NIC 04:0C:CE:29:02:2B


TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact creno11@wou.edu 88925

Tracking

Entered by Date Memo
Craig Reno
Email

Public

Entered by Date Memo
Craig Reno Nov 25, 2013 03:05 PM
Status changed from (1) Pending to (5) Completed
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Craig Reno Nov 25, 2013 03:05 PM
Any network account should now be able to log into
the computer.
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Craig Reno Nov 22, 2013 04:02 PM
Task reassigned to Craig Reno.
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Katie Halvorson Nov 22, 2013 02:14 PM
He is available today anytime but to call his
cellphone because he will be in another area.  He
is not on campus on monday but Lacey can let you
into his office.  Tuesday he is free 2-3.

612-205-9170
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Craig Reno Nov 22, 2013 01:50 PM
Left VM
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Lori Burgeson Nov 21, 2013 03:00 PM
Task reassigned to UCS Tech.
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Nicole Crane Nov 21, 2013 02:52 PM
Status changed from (5) Completed to (1) Pending
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Nicole Crane Nov 21, 2013 02:52 PM
He now has a new computer in his office in APSC 
233A that he needs to be able to let students and 
adjuncts log onto. 

He said this is the same thing you did before 
just with a new computer. 

Computer #: 20101341[Edit Inv]
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Lori Burgeson Nov 08, 2013 08:06 AM
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Nov 08, 2013 08:06 AM
Sent Dirk an email regarding the need for a data
port and let him know that I would be closing this
ticket in that email.  I have not heard from him
since that email, so I will be closing this ticket
now.  He will need to contact Telecom to get a
work order going for the port to be added and I
gave him the information to call in that same email.
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Lori Burgeson Nov 05, 2013 01:46 PM
Task reassigned to Lori Burgeson.
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Lori Burgeson Nov 05, 2013 01:46 PM
****This is an email****
Hello,

We were able to connect with the main receptionist
in Smith Hall and she was able to show us where
this computer is located.  Unfortunately, we did
not see any available data ports in that area.  In
order to allow for a domain connection, you will
need to work with Telecom to get access to a port.
 You can call Nicole or Tom at 88010 and they will
create a work order for this.  I will need to
close out the current ticket as a new one will be
created.  Please let me know if you have any
questions.

Thank you,
Lori
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Craig Reno Nov 05, 2013 10:59 AM
Person in the office can let you in to room 203. Computer was 
not connected to the network, connecting to wou-secure 
wouldn't allow network accounts to log in. Didn't see any 
available ethernet ports when I was over there, I think the cables 
run through the wall into another room.
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Adam Fyffe Oct 14, 2013 09:52 AM
Task reassigned to UCS Tech.
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Adam Fyffe Oct 14, 2013 09:18 AM
Task reassigned to Adam Fyffe.
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Craig Reno Oct 10, 2013 10:12 AM
**** This is an Email ***

Hi,
Is it possible to have someone meet my there this afternoon at 
around 3?
I won't be in tomorrow, but someone else might be able to help 
out.
Thanks,
Dirk


Shandelle tells me that in order to get to the room you need to 
go to 121, on the stage, and look behind a curtain.
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Craig Reno Oct 10, 2013 09:14 AM
Sent email asking for availability. 
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Dyl Karbia Oct 09, 2013 08:55 AM
Left VM
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Lori Burgeson Oct 08, 2013 09:08 AM
Emailed asking about where computer is located.
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Shandelle Plasker Oct 02, 2013 04:06 PM
In Smith Hall room 203 there is a recording studio
with a computer in it that only allows certain
teachers to log onto it. Dirk would like someone
to come in and have it were all students can log
onto it. The computer says that it is his main
office computer but that is a mistake in the
system. You do need a fob to get into this
building. You can contact him at anytime at
612-205-9170. He will either let you in or his
receptionist will.


He is available anytime over the phone but is only
on campus Tuesday,Wednesday, Thursday
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