Service Request Ticket - # 51894

Service Request Information

CONTACT Name Evans, Evan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 03, 2013 11:35 AM
Department Humanities Division Phone 88152
Location Email hearfromus@aol.com Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20080930[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP LaserJet P4515x Printer #CB516A#ABA
Serial No. SCNDY157295 Location PDR

Model CB516A Hostname humcom.wou.edu
Notes duplexing, 2nd 500 sheet tray original printer IP: 140.211.76.61 PRINTER MAINT: HP 4515 Maintenance Kit (EXCH) #CB388-67901 PO100355 MAR2016 SR59617 IP:140.211.76.61 Ink/Toner Refill

Wired NIC 00:21:5A:94:DA:68

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact khalvorson08@wou.edu 88925

Tracking

Entered by Date Memo
Katie Halvorson
Email

Public
Entered by Date Memo
Katie Halvorson Oct 03, 2013 03:56 PM 
Task reassigned to Katie Halvorson.
 Add Attachment
Katie Halvorson Oct 03, 2013 03:56 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Katie Halvorson Oct 03, 2013 03:56 PM 
Called and left a vm telling him to connect to
HUM-com now.
 Add Attachment
Lori Burgeson Oct 03, 2013 03:50 PM 
Task reassigned to Service Request Desk.
 Add Attachment
Lori Burgeson Oct 03, 2013 03:50 PM 
Please contact this user and let her know that the
humanities division had that printer replaced. 
Hum-Speech is no longer on the network.  The
replacement is called HUM-Com on krusty.  Please
walk Evan through connecting to the new printer
 Add Attachment
Shandelle Plasker Oct 03, 2013 11:35 AM 
Good morning,

 

It appears we are having some printer difficulties
this morning, hoping you might know what the error
might be.  Printer #20080930[Edit Inv] (Krusty/HUM/Speech)
will not connect to the system in HSS-Room # 118. 

 

We did attempt turning off the printer and logging
off of systems without luck.  Please let me know
if there are any other tricks we may try.  Thanks
for all that you do!

 

Warm Regards,

Mylisa Behling
 Add Attachment