Service Request Ticket - # 51897

Service Request Information

CONTACT Name Breyer, Thomas   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 03, 2013 11:50 AM
Department Student Health & Counseling Center Phone 88873
Location Email breyert@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20120562[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6430s 2.9GHz, 4M cache
Serial No. 8p73bw1 Location PDR

CPU Intel Core i7-3520M Processor (2.9GHz, 4M cache)


OS Windows 7 Pro, 64 bit Software Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0088157 downgraded to Pro Plus 2007

Wired NIC E0:DB:55:E8:9F:76


Wireless NIC 60:67:20:D2:FE:5C


Bluetooth NIC 20:16:D8:91:A2:09

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Katie Halvorson Oct 03, 2013 01:49 PM 
Task reassigned to Self Resolved.
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Katie Halvorson Oct 03, 2013 01:49 PM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Oct 03, 2013 11:50 AM 
Priority changed from (3) Priority to (2) High Priority.
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Shandelle Plasker Oct 03, 2013 11:50 AM 
Tom's laptop is freezing on him. He would like
someone to come look at it since he needs it while
seeing patients.
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