Service Request Ticket

Service Request Information

CONTACT	Name	Cancel-Tirado, Doris	Date	Oct 04, 2013 11:40 AM
	Department	College of Education	Phone	88470
	Location		Email	canceltd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101084 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.5GHz, Quad core
	Serial No.	C17FGBGNDHJF	Location	PDR
	CPU	Intel Core i5(2.5GHz Quad-Core)
	OS	Unknown	Software	Microsoft Office for Mac 2011 license from P0080246, MAXQDAplus WIN Single-User License Ed from VISA2010002513 UPGRADED MAY2015 to MAXQDAplus v.11 for MAC VISA2014004573, WIN 7 PRO full licnese from P0082823 via Parallel Desktop 7 for MAC from P0082824, STATA/SE v12 from VISA2012003392
	Wired NIC	C8:2A:14:1E:53:E2
	Wireless NIC	10:9A:DD:A2:EF:67

TECHS	Submitted by	Jennifer McCarroll	Contact	jmccarroll11@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Oct 08, 2013 01:25 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Oct 08, 2013 01:25 PM	Added her as an admin.. Her mouse seemed to be working... she will be contacting me if she has more issues with it	Add Attachment
Megan Thibeault	Oct 08, 2013 10:59 AM	Task reassigned to Megan Eichler.	Add Attachment
Craig Reno	Oct 08, 2013 10:47 AM	Called yesterday, she didn't have time for anyone to come over. Said she will be available at 12pm today.	Add Attachment
Katie Halvorson	Oct 04, 2013 04:34 PM	Monday noon to two she will be around and Tuesday noon to 3	Add Attachment
Lexie Widmer	Oct 04, 2013 03:55 PM	Left VM.	Add Attachment
Jennifer McCarroll	Oct 04, 2013 11:40 AM	She said she is having trouble upgrading apps on her computer because she needs admin passwords and she also is having trouble with the wireless mouse.	Add Attachment