Service Request Ticket

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Service Request Information

CONTACT	Name	Scarlato, Mary	Date	Oct 04, 2013 05:18 PM
	Department	Deaf Studies and Professional Studies	Phone	88146
	Location		Email	scarlatom@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080823 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 24 inch, 2.66GHz Intel Core 2 Duo #Z0FE
	Serial No.	SW8905M0E0TG	Location	PDR
	CPU	Intel Core 2 Duo SP9300(2.26GHz, 6M, 1066MHz FSB)
	OS	MAC OS X 10.6 (Snow Leopard)	Software	OS upgrade to 10.8 Mountain Lion from P0087090 OCT2013 [previous OS:Upgraded OS10.6.3 5-2011 P0080003 & originally OSX v10.5Leopard], Microsoft Office 2008 from P0069600 upgraded to Office for MAC 2011 Std from P0080006, File Maker Pro 7 from W#20030406, MathType ACAD MAC v6.7 from VISA2012003217; TRANSFERRED FROM W#20110943 APRIL2014- Filemaker Pro 12 Upgrade License from P0085642 TRANSFERRED OFF W#20080823 to Bob Brownbridge W#20120658 APRIL2015
	Wired NIC	00:23:DF:8F:70:D2
	Wireless NIC	00:24:36:B1:42:58
	Bluetooth NIC	00:23:12:4B:DD:B9

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	creno11@wou.edu	88925

Tracking

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Laven Voth	Oct 18, 2013 02:18 PM	Task reassigned to Craig Reno.	Add Attachment
Laven Voth	Oct 18, 2013 02:18 PM	Task reassigned to Craig Reno.	Add Attachment
Laven Voth	Oct 18, 2013 02:18 PM	There were no network accounts available, the login screen was set to "show a list of users" instead of the login type box, and it had a user name of "admin" with a very old password. After that was sorted out, performed the upgrade and everything is working now.	Add Attachment
Craig Reno	Oct 18, 2013 11:17 AM	Left voicemail	Add Attachment
Craig Reno	Oct 17, 2013 10:09 AM	Task reassigned to UCS Tech.	Add Attachment
Craig Reno	Oct 17, 2013 10:09 AM	Installed the RAM, still need to have her sign the invoice. Couldn't upgrade OS, it said network accounts were unavailable. My info and all of the admin information I tried couldn't log me in. Also wouldn't have time to finish upgrade.	Add Attachment
Craig Reno	Oct 16, 2013 03:21 PM	Went to her office, would rather have us to do upgrades while she is not there since it will make her computer unusable for about half an hour. Said she would be out of the office most of the day tomorrow, we just need to get the key from Kathy Heide.	Add Attachment
Jared Petersen	Oct 15, 2013 02:04 PM	Task reassigned to Craig Reno.	Add Attachment
Jared Petersen	Oct 15, 2013 02:04 PM	Craig: Can you do this on Wednesday? I'm worried that the Lion upgrade will take longer than an hour to complete.	Add Attachment
Shandelle Plasker	Oct 14, 2013 02:22 PM	She called and said that Wednesday 2PM-4PM would be a time when she could do this. She is here tell 4PM today Monday the 14TH and would like to be called back before then to approve this time.	Add Attachment
Jared Petersen	Oct 14, 2013 11:35 AM	Left VM	Add Attachment
Craig Reno	Oct 10, 2013 10:37 AM	** This is an email ** Craig and UCS Help Desk, Anytime would be fine. If I'm not there, just ask Kathy Heide, special ed administrative assistant (second floor, College of Ed building) to let you into my office. You can do the system upgrade (except for RAM installation) remotely, right? Thanks so much! Mary	Add Attachment
Craig Reno	Oct 10, 2013 09:55 AM	emailed asking for availability.	Add Attachment
Laven Voth	Oct 09, 2013 09:51 AM	Left VM	Add Attachment
Tricia Flaherty	Oct 04, 2013 05:24 PM	http://guides.crucial.com/Guide/iMac-Intel-24-Inch-EMC-2267-RAM-Installation/630/1	Add Attachment
Tricia Flaherty	Oct 04, 2013 05:18 PM	RAM is with Invoice on shelf by restroom; She did not want to replace her older 24 inch iMAC W#20080823 with a newer 21" iMac so she has opted to keep the older iMac and pay to upgrade the RAM and OS	Add Attachment