Service Request Ticket

Service Request Information

CONTACT	Name	Beck-Boersma, Bev	Date	Oct 07, 2013 08:19 AM
	Department	Business Services	Phone	88958
	Location		Email	boersmab@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110832 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	2G955V1	Location	PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446
	Wired NIC	18:03:73:23:4F:9A

TECHS	Submitted by	Lexie Widmer	Contact	lwidmer11@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Lori Burgeson	Oct 07, 2013 09:13 AM	Task reassigned to Dyl Karbia.	Add Attachment
Lori Burgeson	Oct 07, 2013 09:13 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Oct 07, 2013 09:13 AM	Dyl installed FireFox for Bev which is working much better for her. She is able to do what she needs now.	Add Attachment
Dale Goodell	Oct 07, 2013 08:46 AM	Task reassigned to Lori Burgeson.	Add Attachment
Dale Goodell	Oct 07, 2013 08:46 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Dale Goodell	Oct 07, 2013 08:46 AM	Lori -- Bev contacted me about this task. I've changed this to high priority, and I'm hoping one of the techs can work on this. The areas of difficulty are essential to her position as the Accountant/Procurements person in the Business Office.	Add Attachment
Lexie Widmer	Oct 07, 2013 08:19 AM	She's in the office next to Darrin in Admin.	Add Attachment
Lexie Widmer	Oct 07, 2013 08:19 AM	She hasn't been able to open attachments, assuming they're mostly word documents/pdfs. Can't open forms in IE. It sounds like she needs Mozilla updated. The computer is also generally running slow. All operations take a way and she'll get the occasional startup/shutdown error.	Add Attachment