Service Request Ticket - # 51922

Service Request Information

CONTACT Name Granger Ross, Crystal   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 07, 2013 09:22 AM
Department Student Health & Counseling Center Phone 88058
Location Email rossc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110342[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
Serial No. 20110342 Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0082625 installed as Office Pro Plus 2007

Wired NIC 18:03:73:B9:24:13

TECHS Submitted by Lexie Widmer Contact lwidmer11@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Oct 30, 2013 07:08 AM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Oct 30, 2013 07:08 AM 
Sorry it has taken me so long to get back to you.
 Yes the scanner in my office for our student
employees is working.  Thanks Karla
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Lori Burgeson Oct 22, 2013 07:51 AM 
Sent Karla another email to check on the status of
this scanner

****This is an email****
Hi Karla,

I just wanted to check in on that scanner issue we
tried helping you with.  It looked as though there
was a licensing issue through Medicat and I was
wondering if you have been able to get in contact
with them.  They will be able to remotely connect
to your computer to help troubleshoot the issue. 
Please let me know if this issue has been resolved.

Thank you,
Lori
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Lori Burgeson Oct 21, 2013 10:42 AM 
Still have not heard from Karla regarding the
scanning issue.
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Lori Burgeson Oct 18, 2013 03:10 PM 
Emailed Karla Wotage to see if Medicat has been
able to remotely connect to the machine and
reactivate the scanning software.  Waiting to hear
back.
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Lori Burgeson Oct 07, 2013 10:21 AM 
Called Medicat and left a message to call back. 
They called back and I gave them Cryatal's
extension as I was going out on another task that
minute and couldnt head back down. Called Crystal
back to see what the status was with the Medicat
call, but she couldnt find anyone.  I had her
leave my number with those in that room.
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Lori Burgeson Oct 07, 2013 09:49 AM 
Task reassigned to Lori Burgeson.
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Lexie Widmer Oct 07, 2013 09:22 AM 
Techs came over to setup the scanner and computer
last week, but today it has a red x over it and
won't connect.  They tried to do some
troubleshooting, but that didn't work.

Scanner 20120692[Edit Inv]
Computer 20110342[Edit Inv]

Student health and counseling, down the hallway,
third door on the right. Or ask the front desk.

Open during business hours.
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