Service Request Ticket - # 51929

Service Request Information

CONTACT Name Barry, Angie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 07, 2013 11:14 AM
Department Campus Public Safety Phone 88481
Location Email barrya@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130078[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch #Z0MU
Serial No. SC1ML406VDV31 Location PDR

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.12 (macOS Sierra) Software MS Office 2011 Std for MAC from P0091311

Wired NIC 10:DD:B1:EB:9B:CD


Wireless NIC A8:BB:CF:09:C8:16


Bluetooth NIC A8:BB:CF:09:C8:17

TECHS Submitted by Jennifer McCarroll Contact jmccarroll11@wou.edu 88925
Primary Technician Contact jpetersen11@wou.edu 88925

Tracking

Entered by Date Memo
Jared Petersen
Email

Public
Entered by Date Memo
Jared Petersen Oct 07, 2013 02:40 PM 
Status changed from (1) Pending to (5) Completed
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Jared Petersen Oct 07, 2013 02:40 PM 
Dropped off the laptop and bag with the receptionist at the 
information desk.
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Jared Petersen Oct 07, 2013 02:33 PM 
Imaged and ready to go.
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Jared Petersen Oct 07, 2013 01:04 PM 
Dyl showed me that the Mac is reacting very strangely when logged 
in to Angie's profile. It won't show the finder bar and will not launch 
programs or connect to the internet. Dyl said that Lori wants us to 
just re-image it since it's just a checkout laptop. Doing that now.
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Dyl Karbia Oct 07, 2013 12:08 PM 
Task reassigned to Jared Petersen.
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Dyl Karbia Oct 07, 2013 11:26 AM 
Left VM
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Jennifer McCarroll Oct 07, 2013 11:14 AM 
****This is an email****
Hi,
One of the laptops we check out to students is not
connecting to the internet. It is connected to WOU
secure so not sure what is wrong with it. I have
taken it out of service. It is 2013 0078. Please
check with me before working on it so I am
available. Thanks!
 
Angie Barry
Office Coordinator
Student Leadership & Activities
503.838.8064 phone
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