Service Request Ticket - # 51938

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 07, 2013 01:52 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20120145[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 990 SFF, Core i7-2600, 3.4GHz, 8M
Serial No. JLG08V1 Location PDR

CPU Intel Core i7-2600(3.4GHz, 8M)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0086494

Wired NIC 18:03:73:34:88:EA

TECHS Submitted by Kyle Wreath Contact kwreath09@wou.edu 88925
Primary Technician Contact jpetersen11@wou.edu 88925

Tracking

Entered by Date Memo
Jared Petersen
Email

Public
Entered by Date Memo
Jared Petersen Oct 08, 2013 04:00 PM 
Status changed from (1) Pending to (5) Completed
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Jared Petersen Oct 08, 2013 04:00 PM 
Reseated the RAM. Boots up just fine.
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Jared Petersen Oct 08, 2013 03:36 PM 
Task reassigned to Jared Petersen.
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Lori Burgeson Oct 08, 2013 07:38 AM 
Task reassigned to UCS Tech.
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Lori Burgeson Oct 08, 2013 07:38 AM 
Computer is in NS 216
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Kyle Wreath Oct 07, 2013 01:52 PM 
Contact Info: Kyle Wreath, v00290916
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Public
Kyle Wreath Oct 07, 2013 01:52 PM 
Computer will not turn on and is froze on a 
screen which says three alerts. CPU 0 fan 
failure, Hard Drive fan failure, and Keyboard 
initialization failure.
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