Service Request Ticket

Service Request Information

CONTACT	Name	Wisniewski, Loren	Date	Oct 08, 2013 08:59 AM
	Department	Health & Exercise Science	Phone	89291
	Location		Email	wisniewl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Monitor	Edit WOU #	20111143 (opens in a new window)	Bldg/Room	RWEC 252
	Service Tag		Description	Dell Pro P2210 22inch HAS Wide Monitor w/soundbar
	Serial No.	CN06H6FX7444523S905M	Location	Student worker

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	khalvorson08@wou.edu	88925

Entered by	Date	Memo
Katie Halvorson			Email Public
Entered by	Date	Memo
Katie Halvorson	Oct 08, 2013 09:11 AM	Task reassigned to Katie Halvorson.	Add Attachment
Katie Halvorson	Oct 08, 2013 09:11 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katie Halvorson	Oct 08, 2013 09:11 AM	**This is an email** Loren, The printer says it is completely out of toner. You will have to contact your department to order new toner to get this printer issue resolved. I'm going to close the ticket. If this doesn't fix it, let me know! Thanks!	Add Attachment
Katie Halvorson	Oct 08, 2013 09:11 AM	Called and no answer or cover.	Add Attachment
Lori Burgeson	Oct 08, 2013 09:03 AM	Task reassigned to Service Request Desk.	Add Attachment
Lori Burgeson	Oct 08, 2013 09:03 AM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	Oct 08, 2013 09:03 AM	Katie: Our end says the toner is completely out. Please call this user back and let her know that her department needs to replace the toner cartridge.	Add Attachment
Katie Halvorson	Oct 08, 2013 08:59 AM	She is trying to print to OPE-fitness and her computer says it was failure to print. There is a red light on the printer and she has tried restarting the printer and still gives the red light. Printer is located in OPE204 20111145	Add Attachment