Service Request Ticket

Service Request Information

CONTACT	Name	Darby, Cheri	Date	Oct 08, 2013 02:20 PM
	Department	Business Services	Phone	88837
	Location		Email	darbyc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070808 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755 2.66GHz, 4M, VT, 1333MHz FSB
	Serial No.	G5M52G1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065477 installed as Office Pro 2003
	Wired NIC	00:1E:C9:6C:73:8D

TECHS	Submitted by	Lexie Widmer	Contact	lwidmer11@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Oct 09, 2013 11:10 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Oct 09, 2013 11:10 AM	I called earlier this morning and left a voice message. Cheri called the information desk and said they were available. Did the setup requested in the service request.	Add Attachment
Dyl Karbia	Oct 09, 2013 09:32 AM	Task reassigned to Dyl Karbia.	Add Attachment
Lexie Widmer	Oct 09, 2013 08:59 AM	She is available all day today, and in the mornings the rest of the week.	Add Attachment
Dyl Karbia	Oct 09, 2013 08:33 AM	Left VM	Add Attachment
Lexie Widmer	Oct 08, 2013 02:21 PM	They might need software installed as well.	Add Attachment
Lexie Widmer	Oct 08, 2013 02:20 PM	They have a tower 20070808, that they never set up. They would like a monitor, power cord, mouse, and appropriate cords to complete the set up. Location: Print Shop, its on and below the front counter. Please call ahead, but otherwise it should be open during business hours.	Add Attachment