Service Request Ticket

Service Request Information

CONTACT	Name	Price, Sharon	Date	Oct 08, 2013 04:43 PM
	Department	Student Enrichment Program	Phone	89355
	Location		Email	pricesl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110881 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	2G455V1	Location	PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446 TRANSFERRED from W#20080031[Adobe Acrobat Pro 10 WIN from P0084592]
	Wired NIC	18:03:73:26:0F:80

TECHS	Submitted by	Lexie Widmer	Contact	lwidmer11@wou.edu	88925
	Primary Technician		Contact	lvoth11@wou.edu	88925

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	Oct 09, 2013 10:27 AM	Task reassigned to Laven Voth.	Add Attachment
Laven Voth	Oct 09, 2013 10:27 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Oct 09, 2013 10:27 AM	Updated all adobe products for her.	Add Attachment
Lexie Widmer	Oct 09, 2013 08:25 AM	**This is an email** Yes! I am in the MNB #116. The computer is 20110881 Thank you, Sharon	Add Attachment
Lexie Widmer	Oct 08, 2013 04:45 PM	Sent email requesting WOU number and location.	Add Attachment
Lexie Widmer	Oct 08, 2013 04:43 PM	**This is an email** Hello UCS Help Desk, Whenever I open something in Adobe, I am getting a pop up window that says: Adobe Acrobat Updater has not been able to check for updates recently. Check online to see if solutions are available from Adobe website. Then I have to click to close or check online. Can you assist me with this so it will either update or go away? I will be back in tomorrow morning. Thank you, Sharon	Add Attachment