Service Request Ticket

Service Request Information

CONTACT	Name	Lab Attendant, APSC	Date	Oct 09, 2013 08:27 AM
	Department	University Computing Solutions	Phone	88069
	Location		Email	printerpaper@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Thin Client	Edit WOU #	20130281 (opens in a new window)	Bldg/Room	HL 1st Floor
	Service Tag		Description	Wyse P25 zero client 32MB FLASH/512MB #909569-01L
	Serial No.	9F2DM606706	Location	HL REF Station #11
	CPU	Teradici TERA2321 PCoIP
	OS	Unknown	Software	Microsoft Office Pro Plus 2013 from P0091580, Microsoft VDA subscription from P0091580, VMWare View 5 Premier from P0091580
	Wired NIC	00:80:64:B3:2A:66

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Jared Petersen	Oct 09, 2013 12:13 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jared Petersen	Oct 09, 2013 12:13 PM	Task reassigned to Self Resolved.	Add Attachment
Jared Petersen	Oct 09, 2013 12:13 PM	Prints just fine in color.	Add Attachment
Jared Petersen	Oct 09, 2013 11:57 AM	Task reassigned to Jared Petersen.	Add Attachment
Shandelle Plasker	Oct 09, 2013 08:27 AM	One of the computers in the APSC lab is not printing in color. I had the student try printing in color from another computer and it worked so it is just the computer its self. There was to wou numbers so I got both. Wou#20090221 Wou#20130281	Add Attachment