Service Request Ticket

Service Request Information

CONTACT	Name	Klumph, Randy	Date	Oct 09, 2013 08:57 AM
	Department	The Research Institute	Phone	88885
	Location		Email	klumphr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20120362 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9010 Minitower, 8M, 3.4GHz w/HD4000
	Serial No.	BKKRVV1	Location	PDR
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0087063, DeepTrawl v3 Pro 2,000 from VISA2012003172 UPGRADED to v.3 Enterprise Unlimited on VISA2013003571 July2013, transfered from W#20060765 Camtasia Studio 7.1(upg) from VISA2011002931 and Adobe Acrobat Pro 10 WIN license from P0083034 DEC2012 SR#49019, Adobe Design&Web Prem CS6 WIN from P0088088, Adobe Premiere Pro CS6 WIN from P0088229 JAN2013; Adobe Acrobat DC (Pro)subscription from XXXX2016005512 serialized desktop AUG2016
	Wired NIC	90:B1:1C:60:AB:82

TECHS	Submitted by	Lexie Widmer	Contact	lwidmer11@wou.edu	88925
	Primary Technician		Contact	diemerd@wou.edu	88798

Entered by	Date	Memo
Dave Diemer			Email Public
Entered by	Date	Memo
Lexie Widmer	Oct 09, 2013 09:47 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lexie Widmer	Oct 09, 2013 09:47 AM	**This is an email** Messages are now coming in Regards, Randy Klumph	Add Attachment
Dave Diemer	Oct 09, 2013 09:41 AM	According to the mail logs all mail sent to klumphr@wou.edu is being forwarded to his klumphr@mail.wou.edu account which is working correctly.	Add Attachment
Lexie Widmer	Oct 09, 2013 09:01 AM	He is not receiving emails sent to his @wou.edu address. I test emailed his @mail.wou.edu, and he got it fine. He emailed to his @wou.edu address from his Comcast account, but never received that. He does not get any error or kickback messages.	Add Attachment
Lexie Widmer	Oct 09, 2013 08:57 AM	He uses firefox/thunderbird klumphr klumphr@wou.edu	Add Attachment