Service Request Ticket - # 51975

Service Request Information

CONTACT Name Kerekes, Earlee   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 09, 2013 09:24 AM
Department Disability Access Services Phone 88591
Location Email kerekese@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20101094[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6410 2.80GHz, 1066MHz 4M L2 Cache
Serial No. H98P1Q1 Location PDR

CPU Intel Core i7-640M(2.80GHz, 1066MHz, 4ML2)


OS Unknown Software MS Office Pro Plus 2010 installed as Office 2007 from P0080246, JAWS Professional v12 w/ remote access from P0080288, Dragon Nat.SpkingPro 11 from P0080293, TRANSFER TO W#20130842 AUG2015 SR#57795 ZoomText v9.1 MAG/RDR from P0080238 UPGRADED 12/2013 to v10.x from VISA2013003837

Wired NIC 5C:26:0A:56:08:E6


Wireless NIC 18:3D:A2:51:42:48


Bluetooth NIC 68:A3:C4:47:3D:79

TECHS Submitted by Lexie Widmer Contact lwidmer11@wou.edu 88925
Primary Technician Contact creno11@wou.edu 88925

Tracking

Entered by Date Memo
Craig Reno
Email

Public
Entered by Date Memo
Craig Reno Oct 10, 2013 10:28 AM 
Status changed from (1) Pending to (5) Completed
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Craig Reno Oct 10, 2013 10:28 AM 
Delievered.
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Craig Reno Oct 10, 2013 10:16 AM 
Activation successful, dropping off now.
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Tricia Flaherty Oct 10, 2013 10:10 AM 
should work now to activate, let me know if it
doesn't and sorry about the double post It made me
re log in and submitted it twice in the process
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Tricia Flaherty Oct 10, 2013 10:09 AM 
****This is an email****
Subject: RE: Freedom Scientific - Product
Activation Count Reset Request From: activate

Date: 10/10/13 7:23 AM
To: "'purchasing@wou.edu'" 
Thank you for requesting a reset of the activation
count for your product license. The
reset has now been completed. You can verify your
product license status at anytime by
visiting: www.FSActivate.com
Regards,
Customer Service
Freedom Scientific
727-803-8000
-----Original Message-----
From: purchasing@wou.edu [mailto:purchasing@wou.edu]
Sent: Wednesday, October 09, 2013 7:50 PM
To: activate
Subject: Freedom Scientific - Product Activation
Count Reset Request
Importance: High
To = Activate@freedomscientific.com
Subject = Freedom Scientific - Product Activation
Count Reset Request
==================================================
       E-mail address = purchasing@wou.edu
                Phone = 5038388904
Serial or Auth Number = e24b1130bc3b2463354d
       Request Reason = re-installation on laptop
after hardware repair
Referrer =
             FormName = ACTIVATION-RESET
          Form Source = FSWebsite
                   ID = activation-count-reset
            Date/Time = 10/9/2013 7:49:56 PM
Eastern Time
* * * End of document * * *
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Tricia Flaherty Oct 10, 2013 10:09 AM 
****This is an email****
Subject: RE: Freedom Scientific - Product
Activation Count Reset Request From: activate

Date: 10/10/13 7:23 AM
To: "'purchasing@wou.edu'" 
Thank you for requesting a reset of the activation
count for your product license. The
reset has now been completed. You can verify your
product license status at anytime by
visiting: www.FSActivate.com
Regards,
Customer Service
Freedom Scientific
727-803-8000
-----Original Message-----
From: purchasing@wou.edu [mailto:purchasing@wou.edu]
Sent: Wednesday, October 09, 2013 7:50 PM
To: activate
Subject: Freedom Scientific - Product Activation
Count Reset Request
Importance: High
To = Activate@freedomscientific.com
Subject = Freedom Scientific - Product Activation
Count Reset Request
==================================================
       E-mail address = purchasing@wou.edu
                Phone = 5038388904
Serial or Auth Number = e24b1130bc3b2463354d
       Request Reason = re-installation on laptop
after hardware repair
Referrer =
             FormName = ACTIVATION-RESET
          Form Source = FSWebsite
                   ID = activation-count-reset
            Date/Time = 10/9/2013 7:49:56 PM
Eastern Time
* * * End of document * * *
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Tricia Flaherty Oct 09, 2013 04:51 PM 
I have requested the reset on auth code:
e24b1130bc3b2463354d for the Disability Services
Laptop, I will let you know when it is received it
says allow up to one business day
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Craig Reno Oct 09, 2013 04:37 PM 
All software installed. JAWS could not be activated, error code 106 
says I need to call or email FreedomScientific to request additional 
activations. Asked Tricia about what to do next.
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Craig Reno Oct 09, 2013 03:22 PM 
Got computer. Installing software now
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Craig Reno Oct 09, 2013 01:27 PM 
Task reassigned to Craig Reno.
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Lexie Widmer Oct 09, 2013 09:29 AM 
****This is an email****
If they could pick it up and return it to the
Hamersly Library at the main checkout desk, that
would be great.

Thanks so much,

Earlee
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Lexie Widmer Oct 09, 2013 09:25 AM 
****This is an email****
The other software program that should be on there
is Ginger.

Thanks

Earlee
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Lexie Widmer Oct 09, 2013 09:25 AM 
****This is an email****
Hi

Zoomtext,
JAWS,
Dragon Naturally Speaking

I know these for sure, and will need to check to
see if there was something else.

Thanks!
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Lexie Widmer Oct 09, 2013 09:24 AM 
Hello,

ODS houses a laptop at Hamersly Library which has
several accessible programs on it for students to
check out. Apparently, last year this specific
computers screen was damaged and needed to be
replaced. When this happened, the programs were
removed from it and they need to be replaced please.

WOU ID#: 20101094[Edit Inv]

Thank you,

Earlee
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