Service Request Ticket - # 51990

Service Request Information

CONTACT Name Marsaglia, John   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 10, 2013 11:02 AM
Department Computer Science Division Phone 88991
Location Email jcm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20120705[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6430, IntelCore i7, 2.6GHz, 6M Cach
Serial No. 526qxw1 Location PDR

CPU Intel Core i7-3720QM(2.6GHz, 6M cache)


OS Windows 7 Pro, 64 bit Software Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0088966 downgraded to Pro Plus 2010

Wired NIC E0:DB:55:E7:62:F7


Wireless NIC B8:76:3F:36:0E:D7


Bluetooth NIC 20:16:D8:9B:D9:87

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Oct 15, 2013 04:10 PM 
Status changed from (1) Pending to (5) Completed
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Dale Goodell Oct 10, 2013 02:59 PM 
Task reassigned to Dale Goodell.
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Dale Goodell Oct 10, 2013 02:59 PM 
Priority changed from (3) Priority to (2) High Priority.
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Sarah Pettigrew Oct 10, 2013 11:02 AM 
NEW EQUIP SETUP: (GFA) A Dell laptop needs to be setup and delivered 
to John Marsaglia in ITC 308. The WOU # is 20120705[Edit Inv]. 

This is replacing a missing station with computer w#20070546[Edit Inv] and 
w#20071002[Edit Inv]. When the third floor was remodeled his computer 
station was lost, so there won't be equipment to take back. 

The laptop is located on the shelves across from the restroom in ITC 
009.
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