Service Request Ticket

Service Request Information

CONTACT	Name	Case, Shelby	Date	Oct 11, 2013 01:43 PM
	Department	Student Media	Phone	89697
	Location		Email	cases@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101079 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.5GHz, Quad core
	Serial No.	SC02FGL5SDHJF	Location	PDR 2023 Giveaway
	CPU	Intel Core i5(2.5GHz Quad-Core)
	OS	Unknown	Software	Microsoft Office for Mac 2011 license from P0080174, Adobe Design Prem CS5 for MAC license from P0080174
	Wired NIC	C8:2A:14:1D:07:59
	Wireless NIC	10:9A:DD:A2:B0:13
	Bluetooth NIC	44:2A:60:D2:9A:CC

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	lvoth11@wou.edu	88925

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	Oct 11, 2013 02:16 PM	Task reassigned to Laven Voth.	Add Attachment
Laven Voth	Oct 11, 2013 02:16 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Oct 11, 2013 02:16 PM	Krusty was an option, not sure why he couldn't get it mapped. Everything is working now.	Add Attachment
Katie Halvorson	Oct 11, 2013 01:43 PM	**This is an email** Good afternoon UCS staff: Nate Dunaway, the editor-in-chief for the "Northwest Passage", is unable to print to the Mac printer here in Student Media. His Mac WOU number is as follows: 20101079. I gave him a copy of the printing directions that Laven provided to me. However, Nate said he does not have the option of adding another printer and that unfortunately the only option is Bart. Essentially he can't switch over to Krusty. When he requests switching to another printer, Nate's Mac asks him to type in the administrator password and username for the computer and he doesn't have that information. Could you please help us? Many thanks, Shelby (503) 838-9697	Add Attachment