Service Request Ticket - # 52006

Service Request Information

CONTACT Name Komes, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 14, 2013 08:10 AM
Department Facilities Services Phone 89309
Location Email komesm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090579[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 71PSFK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro, 64 bit Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871, Adobe Acrobat PRO v8 WIN P0065477 transferred from W#20030602 6-2010

Wired NIC 00:26:B9:75:17:CA

TECHS Submitted by Lexie Widmer Contact lwidmer11@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Oct 15, 2013 02:21 PM 
Status changed from (1) Pending to (5) Completed
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Dale Goodell Oct 15, 2013 08:47 AM 
Task reassigned to Dale Goodell.
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Sarah Pettigrew Oct 14, 2013 02:08 PM 
Task reassigned to New Equip. Setup.
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Sarah Pettigrew Oct 14, 2013 02:08 PM 
NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be setup and 
delivered to Mike Komes in PP 106. The WOU # of the new computer is 
20110905[Edit Inv] and the new monitor is 20111022[Edit Inv]. The old computer is 
20090579[Edit Inv] and the old monitor is 20090961[Edit Inv]. 
Please bring the loaner (w#20091299) back to techs.
The equipment is on the GFA shelf in the hallway.
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Jared Petersen Oct 14, 2013 11:32 AM 
Task reassigned to Tricia Flaherty.
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Jared Petersen Oct 14, 2013 11:31 AM 
Laven and I gave him loaner #20091299[Edit Inv]. The computer with the 
error will be PDR'd and replaced with a new one.
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Adam Fyffe Oct 14, 2013 09:52 AM 
Task reassigned to UCS Tech.
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Adam Fyffe Oct 14, 2013 09:16 AM 
Task reassigned to Adam Fyffe.
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Lexie Widmer Oct 14, 2013 08:10 AM 
Come in the big door and walk straight, "he'll run
right in to me"
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Lexie Widmer Oct 14, 2013 08:10 AM 
He came in this morning, pressed the power button,
but nothing happened.  He rechecked all cables. 
No lights come on, the monitor doesn't react, no
sounds.  Beneath the power button, a little 3 will
blink sometimes.  

He needs this computer in order to work.
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