Service Request Ticket

Service Request Information

CONTACT	Name	Fordham, Kayla	Date	Oct 14, 2013 08:31 AM
	Department	Human Resources	Phone	88490
	Location		Email	fordhamk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090573 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	729RFK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871
	Wired NIC	00:26:B9:74:80:80

TECHS	Submitted by	Lexie Widmer	Contact	lwidmer11@wou.edu	88925
	Primary Technician		Contact	afyffe07@wou.edu	88925

Entered by	Date	Memo
Adam Fyffe			Email Public
Entered by	Date	Memo
Adam Fyffe	Oct 14, 2013 08:55 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Fyffe	Oct 14, 2013 08:55 AM	changed settings and now works	Add Attachment
Adam Fyffe	Oct 14, 2013 08:45 AM	Task reassigned to Adam Fyffe.	Add Attachment
Lexie Widmer	Oct 14, 2013 08:31 AM	They recently hooked up dual monitors to this computer (20090573). Some setting isn't right though, because the mouse isn't jumping between the monitors. AD 206C, come anytime, Kayla should be around if you have questions	Add Attachment