Service Request Ticket

Service Request Information

CONTACT	Name	Bergeson, Brady	Date	Oct 14, 2013 10:53 AM
	Department	Athletics	Phone	88068
	Location		Email	bergesob@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20080448 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude D630, 2.50GHz, 6M L2 Cache, 800MHz
	Serial No.	1Q0YNH1	Location	PDR
	CPU	Intel Core 2 Duo T9300(2.5GHz/800Mhz/6ML2cache)
	OS	Unknown	Software	Windows Vista business downgrade to WIN XP Pro, MS Office Pro Plus 2007 from P0068314 installed as Offcie Pro 2003
	Wired NIC	00:21:70:C3:90:CC
	Wireless NIC	00:21:5C:8A:CE:3F

TECHS	Submitted by	Lexie Widmer	Contact	lwidmer11@wou.edu	88925
	Primary Technician		Contact	creno11@wou.edu	88925

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Oct 21, 2013 03:37 PM	Task reassigned to Craig Reno.	Add Attachment
Craig Reno	Oct 21, 2013 03:37 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Oct 21, 2013 03:37 PM	Computer is a Lenovo that never came through UCS, so we cannot add it to the network. They solved the log in issue, so the only real issue now is the inability to connect it to the printer they use.	Add Attachment
Dyl Karbia	Oct 18, 2013 10:54 AM	Left VM	Add Attachment
Jared Petersen	Oct 16, 2013 03:27 PM	Task reassigned to UCS Tech.	Add Attachment
Jared Petersen	Oct 15, 2013 02:05 PM	Task reassigned to Jared Petersen.	Add Attachment
Shandelle Plasker	Oct 15, 2013 12:32 PM	He called back and is available from 11AM to 5PM tomorrow. If he does not pick up then they said to just go down there and someone should be there for it.	Add Attachment
Craig Reno	Oct 15, 2013 09:48 AM	Left vm.	Add Attachment
Lexie Widmer	Oct 14, 2013 10:53 AM	Tyler Cooper is new faculty, trying to use a department laptop. This laptop has an old user account on it and is asking for a password. They need this account removed and new ones added: Tyler Cooper, new staff, Basketball team, might not yet have a WOU login Brady Burgeson, burgesonb	Add Attachment