Service Request Ticket - # 52019

Service Request Information

CONTACT Name Mansayon, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 14, 2013 12:47 PM
Department Library & Media Services Phone 88441
Location Email mansayonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100123[Edit Inv] (opens in a new window) Bldg/Room UNK unknown
Service Tag 27HWMM1 Description Dell OptiPlex 960 SFF E8500 (3.16Hz,6M,1333FSB)
Serial No. 27HWMM1 Location going to pdr

CPU Unknown


OS Unknown Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0076561 installed as Office Pro Plus 2007

Wired NIC B8:AC:6F:8B:06:00

TECHS Submitted by Jennifer McCarroll Contact jmccarroll11@wou.edu 88925
Primary Technician Contact creno11@wou.edu 88925

Tracking

Entered by Date Memo
Craig Reno
Email

Public
Entered by Date Memo
Craig Reno Oct 15, 2013 08:40 AM 
Status changed from (1) Pending to (5) Completed
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Craig Reno Oct 15, 2013 08:40 AM 
Needed to rebind. Works now.
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Craig Reno Oct 14, 2013 02:09 PM 
Task reassigned to Craig Reno.
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Dave McEvilly Oct 14, 2013 01:58 PM 
Task reassigned to UCS Tech.
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Jennifer McCarroll Oct 14, 2013 12:47 PM 
****This is an email****
Comp: 20100123[Edit Inv]

Computer won't let users log in. Student worker
restarted the computer and problem persists.

Error Message: "The security database on the
server does not have a computer account for this
workstation trust relationship."
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