Service Request Ticket

Service Request Information

CONTACT	Name	Pedersen, Peggy	Date	Oct 14, 2013 02:33 PM
	Department	Health & Exercise Science	Phone	88269
	Location		Email	pedersep@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090576 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	71PQFK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871, transfer from W#20031336 SPSS Base 12.0 single copy from P0047839
	Wired NIC	00:26:B9:75:19:6E

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	creno11@wou.edu	88925

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Oct 16, 2013 01:39 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Craig Reno	Oct 16, 2013 01:39 PM	Gave admin rights.	Add Attachment
Craig Reno	Oct 15, 2013 10:00 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Craig Reno	Oct 15, 2013 08:12 AM	Task reassigned to Craig Reno.	Add Attachment
Craig Reno	Oct 15, 2013 08:11 AM	** This is an Email ** Craig, I am available on Wed., Oct 16th between 1:00 and 4:00pm. Thanks. Peggy	Add Attachment
Craig Reno	Oct 14, 2013 04:06 PM	emailed asking for availability.	Add Attachment
Shandelle Plasker	Oct 14, 2013 02:33 PM	She had her computer worked on a while back and now she is not able to download anything onto her computer. When she goes to download something it says needs admin permission. She needs someone to come down and make it so she is able to download. She would like to be contacted by email. He email address is pedersep@wou.edu and she is available through this at any time.	Add Attachment