Service Request Ticket - # 52024

Service Request Ticket - # 52024

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Service Request Information

CONTACT	Name	Stubing, David	Date	Oct 14, 2013 04:29 PM
	Department	Business/Economics Division	Phone	88466
	Location		Email	stubingd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110157 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
	Serial No.	34XJZQ1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007
	Wired NIC	78:2B:CB:B3:99:9D

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Tracking

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Oct 17, 2013 04:23 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Oct 17, 2013 04:23 PM	Series of troubleshooting done on the Dell Optiplex Adam and I realize that the RAM was the cause of the system not loading windows. I remove the RAM from the system unit and did some cleaning and mounted it back in the system. That solve the problem.	Add Attachment
Lori Burgeson	Oct 16, 2013 08:29 AM	Task reassigned to Dyl Karbia.	Add Attachment
Lori Burgeson	Oct 16, 2013 08:29 AM	Dyl, how did you come to the conclusion the psu is faulty? What did you do to troubleshoot the psu?	Add Attachment
Dyl Karbia	Oct 16, 2013 08:21 AM	Task reassigned to Lori Burgeson.	Add Attachment
Dyl Karbia	Oct 16, 2013 08:21 AM	I call earlier and left a message for the professor. He later call the front desk and informed them about the time he is available. I check his office, with series of trouble shooting done I realize the power supply in the system unit was faulty.Initially I thought it just the monitor going in power save mode but I realize there wasn't sufficient power flowing through the system.	Add Attachment
Lexie Widmer	Oct 15, 2013 03:39 PM	He is available at 11:30 tomorrow and 4:15- 5:15.	Add Attachment
Dyl Karbia	Oct 15, 2013 01:37 PM	Left VM	Add Attachment
Shandelle Plasker	Oct 15, 2013 01:12 PM	He also has a office roommate named Dave Shaw who is having the exact same problem. He asked a co worker if she would be able to let a tech in if one of them were not there and she was happy to do that. Her name is Kathy witwer. She is here 8AM to 5PM everyday. She would like to be called right before a tech goes down there so she can meet them. Her extension is 88421	Add Attachment
Katie Halvorson	Oct 14, 2013 04:29 PM	When he started up his computer it says "going into power save mode". His tower has power and is working fine. I informed him this usually meant the cables to the tower and/or monitor are not plugged in but he checked those and still having a problem. He is around Wed 1130-1230 and then 415-5 he is in his office. That is the only day he is around this week.	Add Attachment