Service Request Ticket

Service Request Information

CONTACT	Name	Feist, Amber	Date	Oct 15, 2013 08:14 AM
	Department	Deaf Studies and Professional Studies	Phone
	Location		Email	feista@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20120657 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25K80K2DNML	Location	PDR
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	MS Office 2011 Std for MAC from P0088808
	Wired NIC	10:DD:B1:A4:C6:43
	Wireless NIC	8C:2D:AA:4B:85:53
	Bluetooth NIC	8C:2D:AA:4B:85:54

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	afyffe07@wou.edu	88925

Entered by	Date	Memo
Adam Fyffe			Email Public
Entered by	Date	Memo
Adam Fyffe	Oct 21, 2013 08:15 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Fyffe	Oct 21, 2013 08:15 AM	Dyl went over there and fixed it	Add Attachment
Adam Fyffe	Oct 16, 2013 10:15 AM	11 will work	Add Attachment
Adam Fyffe	Oct 16, 2013 09:10 AM	Sent email for room number and if 11 will work.	Add Attachment
Adam Fyffe	Oct 16, 2013 08:14 AM	I am available tomorrow until noon and after 4pm. Thursday I am available from 9am to noon and Friday I am available from noon to 3pm.	Add Attachment
Adam Fyffe	Oct 15, 2013 12:00 PM	End email for availability	Add Attachment
Adam Fyffe	Oct 15, 2013 09:15 AM	Task reassigned to Adam Fyffe.	Add Attachment
Katie Halvorson	Oct 15, 2013 08:14 AM	When she restarted her computer this morning, the machine keeps shaking its head no whenever she tries to log in. She went and changed her password and still doing the same thing. She will be in and out till noon today, but in the area close by.	Add Attachment