Service Request Ticket - # 52036

Service Request Information

CONTACT Name Guthrie, Marshall   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 15, 2013 02:28 PM
Department Student Enrichment Program Phone 88168
Location Email guthriem@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20091627[Edit Inv] (opens in a new window) Bldg/Room UNK
Service Tag 1M77RM1 Description Dell Latitude E6410 2.66GHz, 1066MHz 4M L2 Cache
Serial No. 1M77RM1 Location was SEP Checkout 201

CPU Intel Core i7-620M(2.66GHz, 1066MHz, 4ML2)


OS Windows XP Pro Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 installed as 2007 from P0075659

Wired NIC 00:26:B9:DE:62:25


Wireless NIC 00:23:14:9A:11:08


Bluetooth NIC F0:7B:CB:A9:6C:BE


TECHS Submitted by Lexie Widmer Contact lwidmer11@wou.edu 88925
Primary Technician Contact jpetersen11@wou.edu 88925

Tracking

Entered by Date Memo
Jared Petersen
Email

Public

Entered by Date Memo
Megan Thibeault Oct 15, 2013 04:56 PM
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Oct 15, 2013 04:56 PM
Task reassigned to Jared Petersen.
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Lexie Widmer Oct 15, 2013 04:43 PM
Task reassigned to UCS Tech.
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Lexie Widmer Oct 15, 2013 04:43 PM
SEP picked up the laptop.
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Jared Petersen Oct 15, 2013 04:42 PM
Task reassigned to Service Request Desk.
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Jared Petersen Oct 15, 2013 04:42 PM
Logged in and followed the on-screen prompts to activate the 
laptop online. Installed the Microsoft tool that the prompt 
suggested, and it re-checked the validity of the license. 
Everything came back okay, and the laptop is working well now. 
No problems. Left it with Lexie back at the front desk.
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Lexie Widmer Oct 15, 2013 02:59 PM
The computer, cord, and case is up at the front desk.
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Lexie Widmer Oct 15, 2013 02:58 PM
It looks like it's a windows validation error. 
When you open computer properties it's not pulling
any info about the validation.  Validating it
through command line just returned couldn't be
found.  Also tried the code on the printout, but
that didn't do anything either. 
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Lexie Widmer Oct 15, 2013 02:28 PM
Call 503-838-8550 when its done and can ask for
Marshall or Francisco.
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Lexie Widmer Oct 15, 2013 02:28 PM
It says there are no logon servers to process
request and that the local domain failed.

Francisco Aranda dropped the computer off. 
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