Service Request Ticket

Service Request Information

CONTACT	Name	Wade, Philip	Date	Oct 16, 2013 10:49 AM
	Department	Natural Science Division	Phone	88225
	Location		Email	wadep@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100861 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
	Serial No.	5S6QDQ1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0079888 installed as Office Pro Plus 2007
	Wired NIC	BC:30:5B:D8:BD:26

TECHS	Submitted by	Lexie Widmer	Contact	lwidmer11@wou.edu	88925
	Primary Technician		Contact	creno11@wou.edu	88925

Entered by	Date	Memo
Craig Reno			Email Public
Entered by	Date	Memo
Craig Reno	Oct 17, 2013 10:56 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Craig Reno	Oct 17, 2013 10:56 AM	Reimaged and delivered computer, it can now connect to the K drive. Also connected wired mouse and keyboard to computer that did not have wireless receiver. Connected all computers in 114 to printer, and fixed a log in error.	Add Attachment
Craig Reno	Oct 17, 2013 09:09 AM	Task reassigned to Craig Reno.	Add Attachment
Craig Reno	Oct 17, 2013 09:09 AM	Couldn't open "connect network drive" menu option from computer window, or system properties, and a number of other important things. None of the fixes I found online would give me the option, so I'm reimaging the computer.	Add Attachment
Lexie Widmer	Oct 16, 2013 10:50 AM	**This is an email** Computer (WOU # 20100861) does not Display/show the "k" class drive. It is the first computer when you enter Room NS 114. Classes use this room: MW 10-12 MW 2-4 the rest of the time classroom is available, thanksphilip	Add Attachment