Service Request Ticket

Service Request Information

CONTACT	Name	Cloud, Jaime	Date	Oct 16, 2013 01:56 PM
	Department	Behavioral Sciences Division	Phone	89211
	Location		Email	cloudj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130406 (opens in a new window)	Bldg/Room	TODD 318
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25LJ06AF8J7	Location	Jamie Cloud, Lab station
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	Unknown	Software	MS Office 2011 Std for MAC from P0092151
	Wired NIC	68:5B:35:8A:E4:54
	Wireless NIC	C8:E0:EB:32:39:3B
	Bluetooth NIC	C8:E0:EB:32:39:3C

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Oct 23, 2013 02:58 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Oct 23, 2013 02:58 PM	New image completed; machine deployed.	Add Attachment
Dale Goodell	Oct 17, 2013 08:57 AM	The machine came with an updated version of the OS; Lori needs to create a new image.	Add Attachment
Dale Goodell	Oct 17, 2013 08:56 AM	Task reassigned to Dale Goodell.	Add Attachment
Dale Goodell	Oct 17, 2013 08:56 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Sarah Pettigrew	Oct 16, 2013 01:56 PM	NEW EQUIP SETUP: An iMac and SuperDrive need to be setup and delivered to Jaime Cloud in TODD 318. The WOU # is 20130406.	Add Attachment